Refund Policy

Last Updated: March 2026

At Oforest Foods Private Limited, we take great pride in the quality of our natural and forest-sourced food products. Your satisfaction is our priority. Please read this Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds or replacements under the following circumstances:

The product received is damaged, broken, or tampered.
The product received is significantly different from the description on our website.
The product received is expired or past its best-before date.
An incorrect product was delivered.
The product was not delivered within the promised timeframe (subject to investigation).

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Change of mind or personal preference after delivery.
Dissatisfaction with taste or flavor (as natural products vary by batch and season).
Products that have been opened, partially consumed, or used.
Damage caused by improper storage after delivery.
Requests made after the 7-day refund window has elapsed.
Products purchased during special sales, clearance, or with discount codes (unless defective).

3. Refund Request Window

All refund requests must be submitted within 7 days of delivery. Requests submitted after this period may not be entertained, except in cases of proven product defects under warranty.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

Step 1: Email us at support@oforestfoods.com with the subject line "Refund Request - Order #[Your Order Number]".
Step 2: Include clear photographs or a short video of the damaged/incorrect product and packaging.
Step 3: Provide your order number, the item name, and a brief description of the issue.
Step 4: Our team will review your request within 2-3 business days and contact you with the outcome.

5. Refund Process

Once your refund request is approved:

Refunds will be credited to the original payment method used during purchase.
Processing time is typically 5-7 business days after approval, depending on your bank or payment provider.
Shopify Payments refunds may take 5-10 business days to reflect in your account.
UPI and wallet refunds are typically processed within 3-5 business days.

6. Replacement Option

In many cases, we may offer a product replacement instead of a refund. Replacements will be dispatched within 3-5 business days upon approval.

7. Return of Products

In some cases, we may request that you return the defective or incorrect product before issuing a refund. In such cases:

We will provide a prepaid return shipping label.
Products must be returned in their original packaging wherever possible.
Refund will be processed after the returned product is received and inspected.

8. Order Cancellations

Orders can be cancelled before dispatch by emailing support@oforestfoods.com.
If the order has already been shipped, it cannot be cancelled, but you may initiate a return after delivery.
Cancellation refunds are processed within 3-5 business days.