Privacy Policy

Last Updated: March 2026

Oforest Foods Private Limited ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify website and place orders with us.

1. Information We Collect

1.1 Personal Information You Provide

Name, email address, phone number
Billing and shipping address
Payment information (processed securely via Shopify Payments; we do not store card details)
Account login credentials (if you create an account)
Order history and purchase preferences

1.2 Automatically Collected Information

IP address and device information
Browser type and version
Pages visited, time spent, and click patterns
Cookies and tracking data (see Section 6)

1.3 Third-Party Information

We may receive information about you from third-party services such as Google Analytics, Meta Pixel, or payment processors.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders
To send order confirmations, shipping updates, and invoices
To respond to customer service inquiries
To send promotional emails and offers (with your consent)
To improve our website, products, and customer experience
To comply with legal obligations and prevent fraud
To analyze website usage and shopping behavior

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Shipping and logistics partners to fulfill your orders
Payment gateways for secure transaction processing
Shopify Inc. as our e-commerce platform provider
Analytics and marketing tools (e.g., Google Analytics, Meta) for website performance
Legal authorities when required by law or to protect our rights

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order data is retained for a minimum of 5 years for accounting and legal compliance purposes.

5. Your Rights

As a user, you have the following rights under applicable data protection laws:

Right to Access: Request a copy of your personal data we hold.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Deletion: Request deletion of your personal data, subject to legal requirements.
Right to Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link.
Right to Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at: privacy@oforestfoods.com

6. Cookies Policy

We use cookies and similar tracking technologies on our website to:

Remember your cart and preferences
Analyze traffic and usage patterns
Deliver targeted advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

9. Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.